Terms of service

These terms of service (“Terms”) relate to the use of the technology platform operated by The Neighbourhood Group Limited (“Neighbourhood”, “we,” or “us”) which serves as an on-line marketplace for workspace accommodation for rent (such platform being the “Neighbourhood Platform” and such workspace accommodation being “Workspace Accommodation”). 

These Terms govern your use of the Neighbourhood Platform generally and also forms the basis of agreements between: 

  1. Neighbourhood and you, as an individual or business using the Neighbourhood Platform to search for and book Workspace Accommodation (“Member”). This agreement is formed upon your registration as a Member in accordance with these Terms (and each such contract is a “Member Contract”);
  2. Neighbourhood and you, as a business using the Neighbourhood Platform to list Workspace Accommodation to make it available to book by Members (“Host”). This agreement is formed upon your enrolment as a Host in accordance with these Term (and each such contract is a “Host Contract”); and
  3. a Member and Host in connection with the booking and provision of Workspace Accommodation. This agreement is formed upon the Host’s acceptance of a Member’s booking request for Workspace Accommodation (and each such contract is a “Workspace Contract”),

(each such contract being a “Contract” and a party to each Contract being a “Party”).

Members and Hosts are collectively referred to in the Terms as “Customers”. 

Neighbourhood Platform

The Neighbourhood Platform enables Hosts to list Workspace Accommodation and Members to search for and book Workspace Accommodation direct with Hosts. Members are able to search against specific criteria and we take reasonable steps to verify that Hosts meet the criteria of their listing.

Neighbourhood’s role is limited to the provision of the Neighbourhood Platform and Neighbourhood does not have any responsibility for the provision of Workspace Accommodation which is solely governed by Workspace Contracts. Neighbourhood is not acting as an agent in any capacity for any Customer.

Neighbourhood does not guarantee the continuous, uninterrupted or error-free availability of the Neighbourhood Platform.

You will need to register with us to use the Neighbourhood Platform. Once registered, you will be able to search the platform but you will not be able to book any Workspace Accommodation until you purchase a membership or list Workspace Accommodation until you enrol as a Host in accordance with these Terms. 

A. Member Contract

Sections 1 to 5 only apply to Member Contracts. Member Contracts are also subject to the General Terms under Section D.

In this section, “you” refers to you as a Member.

1. Membership. Once registered, you will be entitled to search for Workspace Accommodation but you will not be able to make any bookings until you have purchased a membership (each purchase being a "Membership Registration").  You can purchase a membership through the Neighbourhood Platform ("Platform Membership Registration") or, for customised memberships, under a written membership form signed by us and you ("Membership Registration Form"). All Membership Registrations are subject to these Terms and the details of your membership entitlements will be specified in the Membership Registration.  

2. Term. The Member Contract commences on the date of your Membership Registration and, subject to the rights of termination set out in these Terms, remains in force for the initial period set out in the Membership Registration ("Initial Term") after which it shall automatically renew for successive renewal terms set out in the Membership Registration (each a "Renewal Term") unless terminated by either Party on at least one months' notice prior to the end of the Initial Term or Renewal Term (as applicable). 

3. Bookings. 

You can search for and book Workspace Accommodation through the Neighbourhood Platform. Bookings for Workspace Accommodation are solely governed by the Workspace Contract and we are not responsible for the provision of Workspace Accommodation in any way whatsoever. Where permitted under your Membership Registration, your employees will be entitled to make bookings on your behalf by using credits provided by us.

4. Changes and Cancellations. Changes to bookings are subject to agreement between you and Hosts. Any cancellation of Workspace Accommodation by you is governed by the cancellation settings in the Host's listing and, irrespective of such settings, you may only cancel a booking in accordance with our cancellation policy. A cancellation fee may be payable in accordance with our cancellation policy. You are liable for any additional fees payable in respect of any change to any booking.

5. Charges. We will charge you a membership fee as specified in the Membership Registration. Membership Fees are payable as set out in the Membership Registration and are processed by Stripe in accordance their terms and conditions. We do not hold your bank or payment card information. 

B. Host Contract

Sections 6 to 13 only apply to Host Contracts. Host Contracts are also subject to the General Terms under Section D.

In this section, “you” refers to you as a Host.

6. Host Account and listing your Workspace Accommodation. You will need to enrol with us as a host in order to list Workspace Accommodation. Your enrolment as a Host is managed through the Neighbourhood Platform or, for customised host arrangements, under a written host form signed by us and you (each a "Host Registration"). All Host Registrations are subject to the Terms. Once enrolled as a Host, you may list your Workspace Accommodation on the Neighbourhood Platform subject to the listing requirements published by us on the platform from time to time. You must ensure that your listing remains accurate and complete at all times. The ranking of listings in search results on the Neighbourhood Platform depends on a variety of factors, as outlined in the guidance available on the platform.

7. Term. The Host Contract commences on the date of your Host Registration and, subject to the rights of termination set out in these Terms, remains in force for the initial period set out in the Host Registration ("Initial Term") after which it shall automatically renew for successive renewal terms set out in the Host Registration (each a "Renewal Term") unless terminated by either Party on at least one months' notice prior to the end of the Initial Term or Renewal Term (as applicable).

8. Contracting with Members. Bookings for Workspace Accommodation are solely governed by the Workspace Contract. You are responsible for delivering the Workspace Accommodation to a Member in accordance with the terms set out in your listing and the Workspace Contract.  We are not responsible for the provision of Workspace Accommodation in any way whatsoever. 

9. Changes and Cancellations. Changes to bookings are subject to agreement between you and Members. You may only cancel a booking in accordance with our cancellation policy and we may impose a cancellation fee in accordance with our cancellation policy, which will be deducted from any sums due to you under your Host Contract.  

10. Provision of Workspace Accommodation

10.1 Legal compliance. You will provide the Workspace Accommodation (and any associated services) in accordance with: (a) the terms of the Workspace Contract; and (b) all applicable laws and regulations. 

10.2 Third Parties. You are responsible for the acts or omissions of any third party engaged by you in connection with the provision of Workspace Accommodation (and any associated services) as well as any third party on-site at the accommodation.

10.3 Insurance. You are responsible for maintaining all insurances required under applicable law as well as such other insurance cover as is appropriate for the provision of Workspace Accommodation. Where expressly agreed under a Host Registration, we will provide you with certain insurance cover. 

11. Fees

11.1 Revenue Share. We will pay you 50% (or such other amount as is agreed by us in a Host Registration) of the revenue (net of any sales taxes or refunds associated with the booking) received by us in respect of bookings of your Workspace Accommodation (“Workspace Charge”).   

11.2 Reporting and Invoicing. Within 15 days after the end of each quarter, we will provide you with a statement of Workspace Charges due in respect of that quarter. We will pay the Workspace Charge to you within 30 days after receipt of a valid invoice for the Workspace Charge. 

11.3 Taxes. You are solely responsible for all taxes due in respect of your provision of the Workspace Accommodation (and any associated services).

12. Termination. Either Party may terminate the Host Contract for any reason by giving 30 days’ notice via email. Upon termination, your Neighbourhood account and any future bookings will be automatically cancelled. Any bookings accepted by you will remain in force.

13. Indemnification. You agree to indemnify Neighbourhood against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of:

  1. personal injury or death of any person which occurs at the Workspace Accommodation or otherwise occurs as result of the negligence of you or any other person at the Workspace Accommodation; and
  1. any claim by any Member or any third party in relation to the provision of Workspace Accommodation.

C. Workspace Contract

Sections 14 to 16 only apply to Workspace Contracts. Workspace Contracts are also subject to the General Terms under Section D.

14. Term.A Workspace Contract commences on the date on which the booking is accepted by the Host and remains in force until the end of the booking, unless otherwise terminated earlier in accordance with these Terms.

15. Booking. The Host shall provide the Workspace Accommodation in accordance with these Terms. Any changes to the booking will be subject to the written agreement between the Member and the Host and are also subject to our cancellation policy (which may require our consent to a cancellation). 

16. Use of Workspace Accommodation

16.1 Licence to use Workspace. In relation to each booking, the Host grants the Member a limited license to enter, occupy and use the Workspace Accommodation for the term of the booking subject to: (a) a maximum number of guests specified in the booking (“Guests”); and (b) the standard access regulations applicable to the premises. Such licence shall be non-exclusive unless the Workspace Accommodation is expressly booked on an exclusive basis.

16.2 Permitted Use. Member will only use the Workspace Accommodation for the purpose of conducting a lawful business and shall use every effort to minimise any disruption to other users of the Workspace Accommodation. 

16.3 Utilities. The booking includes reasonable use of electricity supply for the PCs, laptops, tablets and mobile devices of Guests. Unless otherwise expressly stated in a Membership Registration, a booking does not include any other office facilities.

16.4 Host Access. The Host retains the right to enter the Workspace Accommodation during the term of the booking for all purposes in connection its management of the applicable property. 

16.5 Guests. Members are responsible for their own acts and omissions as well as the acts and omissions of all Guests, whether from its organisation or not. Members will ensure that all Guests comply with the Workspace Contract insofar as it relates to their access to and use of the Workspace Accommodation.

D. General Terms 

The terms in Sections 17 to 29 apply to all Contracts.

17. Warranties. Each Party warrants that it: (a) has the authority to enter into and perform the Contract; and (b) entering into and performing the Contract will not breach any obligation it owes to any third party. 

18. Taxes. All sums due to a Party under a Contract are net of any sales tax which are payable at the applicable rate subject to a valid invoice. 

19. Reviews and Content. Customers have an opportunity to review each other. Reviews must be accurate and may not contain any discriminatory, offensive or defamatory content. Reviews are not verified by us for accuracy and may be incorrect or misleading. You grant Neighbourhood a non-exclusive, worldwide, royalty-free, perpetual license to use, store, copy, modify, publish and otherwise exploit any content provided by you as part of a review or otherwise provided in connection with the Neighbourhood Platform. 

20. Rules and Policies. In using the Neighbourhood Platform, you agree to comply with such rules and policies (including eligibility and verification requirements) are as published by us on the platform from time to time. In particular, you will not: (a) use the Neighbourhood Platform for any unlawful purpose; (b) reverse engineer or otherwise endeavour to obtain the source code to any software within the Neighbourhood Platform (save to the extent that you cannot be prohibited from so doing under applicable law); (c) use any automated means to obtain content from the Neighbourhood Platform; or (d) share your log-in details with any third party or attempt to circumvent any security measures of the Neighbourhood Platform. You will take all reasonable steps to ensure that no virus is introduced by you into the Neighbourhood Platform.

21. Intellectual Property. All intellectual property in the Neighbourhood Platform shall remain the absolute property of Neighbourhood and/or its third-party licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. 

22. Data Protection. 

22.1 Our responsibility to Protect your Data. We will process personal data in accordance with our [Privacy Policy – insert link]. We will ensure appropriate technical and organisational measures are in place in relation to the Neighbourhood Platform to protect against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, such data. 

22.2 Compliance with Data Protection Laws. Each Party will comply with all laws applicable to privacy or the use or processing of personal data relating including the Data Protection Act 2018. 

22.3 Notices of Issues. Each Party will promptly notify other affected Parties upon receiving any notice, complaint or communication from any regulatory, supervisory or government body which relates to the processing of personal data pursuant to any Contract and will provide all necessary assistance in connection with such notice, complaint or communication at its own cost. Furthermore, each Party will promptly notify other affected Parties of any failure by it to comply with this Section 22.

23. Liability

23.1 Scope of this Section. This Section applies to any liability of any Party under or in relation to a Contract, whether in contract, tort (including negligence) or otherwise. However, this Section does not apply to:

  1. fraud;
  1. personal injury or death arising from a Party’s negligence; or
  1. any liability which cannot be limited under applicable law.

23.2 Excluded Losses. Subject to Section 23.1, in no event shall a Party be liable for any:

  1. loss of revenue or profits;
  1. loss of anticipated savings; or
  1. indirect or consequential loss or damage.

23.3 Financial Limit on our Liability. In relation to each Contract with a Customer which is a business, in no event shall our total liability exceed £10,000. This limit shall not apply to our liability to pay the Workspace Charge under a Host Contract.

24. Force Majeure. A Party shall not be liable for any delay or failure to meet its obligations under a Contract to the extent that it is caused by a matter outside its reasonable control.

25. Termination and Suspension

25.1 Termination for cause. A Party may terminate a Contract, with immediate effect upon written notice, if the other Party commits a material breach of the Contract which is not capable of being remedied or is capable of being remedied but is not remedied within 30 days’ of written notice of the breach.  Neighbourhood may also terminate a Contract with immediate effect upon written notice if: (a)such action is necessary to protect the personal safety or property of Neighbourhood, its Customers or third parties; or (b) if you fail to comply with applicable laws or regulations; or (c) you have repeatedly received poor reviews or Neighbourhood otherwise becomes aware of or has received complaints about your performance or conduct; or (d) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason.

25.2 Suspension. Neighbourhood may suspend the ability of any Host to publish any listing or any Member to search or book Workspace Accommodation if you fail to comply with any applicable laws or regulations or if Neighbourhood otherwise has the right to terminate your Contract.

26. Modification of these Terms. Neighbourhood may modify these Terms at any time by publishing the revised Terms on the Neighbourhood Platform. The revisions shall not apply to any Workspace Contract where the booking has already commenced. If you disagree with the revised Terms, you may terminate the relevant Contract immediately upon written notice. 

27. App Terms. If you access or download our application from a third-party app store, you agree to comply with the applicable download terms of that app store. Neighbourhood grants you a non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) download and use the application on your personal device(s); and (ii) access and view the content made available on or through the Neighbourhood Platform solely for your use of the Neighbourhood Platform in accordance with the Terms. 

28. Miscellaneous.

28.1 Entire Agreement. These Terms and the Membership Registration or Host Registration (as applicable)  constitute the entire agreement between the parties relating to the subject matter of these Terms and supersede any and all prior agreements between the parties relating thereto. No Party has entered into any Contract in reliance upon any term or representation not expressly set out in these Terms or the applicable registration. 

28.2 No Waiver. Neighbourhood’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision. 

28.3 Assignment. You may not assign, transfer or delegate your rights or obligations under any Contract without the other Party’s prior written consent. Neighbourhood may assign, transfer or delegate any Contract to which it is a Party, upon written notice to the other Party. 

28.4 Notice. Any notices or other communications required under a Contract will be provided electronically via email or any other contact method we enable. 

28.5 Resolving Complaints. We will take reasonable steps to resolve disputes between Customers, whether or not we are a Party to the relevant Contract. 

29. Governing law and disputes. Each Contract shall be interpreted in accordance with the laws of England and the Parties submit, in relation to all disputes or matters relating to Contracts, to the exclusive jurisdiction of the courts of England.